We reset the "Network Settings" and restarted the device. So, I called Verizon to troubleshoot possible software issues. So, I knew it had to be an update of an app or a new app I may have installed. My phone and bluetooth device had been working fine with no problems for almost a year. This is the phone software settings and not using the Plantronics app to view or change settings. I went into the Bluetooth settings and "Phone Audio" was not checked. This was with loaded apps and my usual apps and surfing etc. So, I have had Avast free mobile security on all my phones and with bluetooth connected with no problems until a recent update.īluetooth Device: Plantronics Voyager 5200UCĪ few days ago I noticed I could not get calls or video sound to transfer to my bluetooth.
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